AI for Everyday IT: Accelerate workplace productivity

Part 1
1 Artificial intelligence in IT
2 Chatbots: Tasks and tips
3 Basic intelligence
4 Prompt engineering and problem formulation
5 Prompts in action
6 Document handling
7 Emails and instant messaging in the workplace
Part 2
8 IT support and service desk
9 Systems administration
10 Database administration and development
Part 3
11 Code assistants and development tools
12 AI in DevOps engineering
13 Building AI-powered applications
Part 4
14 Conflict resolution and crisis management
15 Management essentials
16 Management interventions
17 Career advancement
A Local AI models: An accessible alternative
B OpenAI GPT Actions

 What if you never had to write another after-incident report, piece of boilerplate code, or a performance review from scratch ever again? Use AI tools like ChatGPT, Claude, Gemini, and Copilot right, and you’ll take back hours of your time—and more! AI for Everyday IT reveals how you can automate dozens of your daily IT tasks with generative AI.

 In AI for Everyday IT you’ll learn how to:

• Write effective prompts for common IT tasks
• Optimize report generation, document handling, and workplace communication
• Resolve IT conflicts and crises
• Acquire new skills and upgrade your resume
• AI for help desk, database administration and systems administration
• Incorporate AI into DevOps processes and create AI-powered applications
• Simplify time-consuming people management tasks

 In this hands-on guide, automation experts Chrissy LeMaire and Brandon Abshire show you how AI tools like ChatGPT have made their lives a million times easier, and how they can do the same for you. You’ll find proven strategies for using AI to improve help desk support, automate sysadmin and database tasks, aid with DevOps engineering, handle managing IT teams, and dozens more time-saving and quality-improving hacks.

Foreword by Nitya Narasimhan.

About the technology

 Have you lost days sifting through logs to find a latency issue? AI can do it in seconds! Need to update your documentation? Mere moments for AI. Are you writing scripts, designing data recovery strategies, and evaluating network designs? AI can handle it all—if you know how to use it.

About the book

 AI for Everyday IT shows you exactly how AI can transform support desk operations, root cause analysis, disaster recovery planning—even writing professional emails when you’re too furious to be nice! This instantly-useful guide has time-saving techniques for all IT pros—from devs and DBAs to technical writers and product managers. Each relatable example is fully illustrated with the prompts and problem formulation strategies, along with interesting insights and anecdotes from authors Chrissy Lemaire and Brandon Abshire.

What's inside

• Document handling and workplace communication
• Database administration and development
• DevOps engineering and AI powered apps
• People management and career planning

About the reader

 Whether you’re working in operations, development, management, or security, you’ll love these productivity hacks for generative AI. No previous AI experience required.